A. BOOKING
1) Booking amount per person Rs.5000.00 (Rupees five thousand only) and rest of the amount will have to be paid before 30 days of the journey.
2) Bus seat will be allotted as per booking sequence.
3) We are unable to provide Confirm Booking to solo guests as all the rooms are Twin sharing. On payment of additional room charges one solo guest just may have confirm booking subject to availability of rooms.
4) Hotel rooms are mostly two types, one double bedded and another triple bedded. While, it is triple bedded, floor mattress may be provided instead of cot. However, one guest will get special discount for such accommodation. Quantum of discount depends on the respective tour. Please note, no preference will be available in allotment of rooms for early booking.
Charges of Child
Between 5 Years to below 12 Years, Discount 15% without hotel bed.
Between 3 Years to below 5 Years, Discount 50% without hotel bed.
Charges of Infant(Less than 3 years)
Upto 9 Days tour Charges Rs.1195/-
Upto 13 Days tour Charges Rs.1395/-
Upto 16 Days tour Charges Rs.1695/
5) Tour price does not include any entry fees to any spot or any monument in sight seeing places.
GST @ 5% will be applicable as per Act

B. RAIL AND AIR TICKET
1) The tour price does not include any air fare or rail fare except some tours. Although, we will arrange the tickets on payment of cost of ticket.
2) We will deploy our every effort to arrange railway tickets as per the choice of the guests subject to authorization but we are unable to assure any choice of class and/or berths. The guests are requested to accept the berths provided by the Railway Seat Reservation Authority and abide by the rule in force.
3) Air tickets may be arranged as per the requests of the guests on payment of the relevant cost. The selection of Airlines/Flights is the discretion of guests. Although, we will assist for the suitable Airlines/Flights.
4) Refund related to cancellation of Air Ticket subject to disbursement of fund by the Airlines. Kundu Special will not be held responsible in any way for delay in refund or non-refund of air ticket if cancelled.

C. CANCELLATION
In case of cancellation of journey cancelled by the passenger, he or she is liable to pay cancellation charges as follows,
1) If cancelled before 30 days of the commencement of the journey cancellation charges will be Rs.1500/- per head.
2) In case of cancellation within 30 days of the commencement of the journey, cancellation charges will be levied as per the following table.
Between 29 days and 25 days — 10% of the total price + 1500/-
between 24 days and 20 days — 15% of the total price + 1500/-
between 19 days and 10 days — 28% of the total price + 1500/-
between 9 days and 5 days — 33% of the total price + 1500/-
between 4 days and 3 days — 50% of the total price + 1500/-
GST @ 5% will be applicable as per Act
3) No refund is admissible if a ticket is cancelled within 72 hours of the scheduled time of departure or thereafter.
4) Cancellation will be acted upon only when the Advanced Receipt / Ticket is surrendered at our office for cancellation, except in case of a passenger residing outside Kolkata, who may cancel his/her booking by letter or E-mail only. The organization will not be liable if such letter or E-mail is not delivered in time.
5) No refund in tour price will be allowed for the untraveled portion of the tour either of sickness or any other reason.
6) No amount deposited will be refunded in full, should the tour be cancelled by the company, except in the case of cancellation of the tour owing to natural calamities or any other undesirable and abnormal situation, when the passengers have to pay compensation to the company @10% of the tour price.
7) Passengers will have to pay the cancellation charges as per the rules if the ticket is cancelled due to change of itinerary for any reason after reservation.
8) No claim for any refund will be entertained when the passenger doesn’t arrive at the station before departure of the train for which reservation has been made. In such cases, passengers may join next of subsequent station at their own cost.
9) No claim will be entertained, if any amount found lying deposited with the company after 6 months from the date of commencement of the tour.

D.GENERAL RULES
1) We don’t own any Bus, Rail, Hotel, Aircraft and don’t have any control Over it. All possible efforts will be taken to make your tour comfortable and to follow the schedule. Under no circumstances, Kundu Special should be held responsible for any delay or changes in programme, even at the Last moment.
2) The organization reserves the right to delete, change or modify the Rules as and when necessary.
3) The organization has the full right to cancel any ticket at any time without showing any reason even after the ticket has been sold.
4) Guests are allowed to accompany one 22” suitcase & one handbag only while on tour.
5) The organization is not responsible for any accidents and no compensation is given for any damages.
6) In all matters relating to rail we rely on the railway authority and in matters of travel by bus / car we rely on the transport authority or the local transport system.
7) Due to unavoidable reasons, the itinerary may be changed, enlarged or modified. The organization will not be liable if it does not reach the specified place due to some unavoidable reason on a particular day or time.
8) Passengers will have to bear the increased cost in case of increase in Bus fare and Rail fares or increase in prices of other goods.
9) Washing of clothes at hotel is especially prohibited.
10) Passengers are responsible for their own goods. Therefore, it is obligatory for them to keep watching on their belongings. However, we help the passengers to load and unload all the goods (except handbag). The Firm accepts no responsibilities for loss or damages to any belongings of the passengers.

Note: We have adequate, proficient and experienced staff and managers to make the journeys smooth, comfortable and joyful. But, by any reason if there is any complaint, management will take necessary and proper action. Empathetic and polite act is highly solicited.

Office Hours: 10:00AM to 06:00PM (Monday to Friday) • 10:00AM to 02:30PM (Saturday) SUNDAY & HOLIDAY CLOSED